Here are a few comments from some of our many satisfied customers;
“In January I decided to by a new car and I was very specific about the make, model and spec which I knew would be a challenge. All of the guys at Merv Hannams did their utmost to help me source my car and together we looked at many but for some reason they weren t quite right. Often I would find the car and they would do the background checks for me; I was giving up hope of finding exactly what I wanted but they continued to look and kept me positive telling me that the right car was out there for me. At last in April a car came up that looked perfect and it was. Thanks to all the guys at Merv Hannams I have the car I wanted with a great spec, low mileage and in excellent condition. The customer service you receive at Merv Hannams is second to none and all of the guys there care about the jobs they do and making sure that their customers are happy. I for one have been recommending them to everybody and I know that I will be buying my next car through them. Thanks Guys!”
Managing partner, Quantum Recruitment
We negotiated our way back home without any dramas. The car is very smooth and comfortable, which Vivienne and I were pleased to discover.
I want to thank you for your help. You were most patient, especially with regards to the insurance. The whole transaction was accomplished in a most satisfactory manner, and your hospitality was appreciated by us both.
I have received an email from a chap who sounded interested in the Maserati, and I have referred him to you personally.
Our very best wishes to you.”
“I would like to thank Ashley and everyone at Merv Hannam for their outstanding service on my car purchase. They really set themselves apart from the beginning and were extremely helpful and forthcoming in every possible way. Even after I had collected the car they answered all of my annoying little questions and were very quick to offer help with anything that wasn’t right with the car. Their service was simply above and beyond what I expected. Buying a car from a dealer is a matter of trust and I can truly say that I trust Merv Hannam and would be happy to recommend them to anyone. There’s no doubt that I will buy a car from Ashley and his team again.
Global Customer Marketing Group
Global Markets Division EMEA
The Bank of Tokyo-Mitsubishi UFJ, Ltd
I just wanted to write and thank you for the excellent service I have received from you and your team in purchasing my Range Rover Vogue SE. From the very start the whole process has been extremely smooth and stress free. I often remark that its only when something goes wrong that you can fully evaluate the customer service provided by the Company supplying the product. When I did require assistance in sorting out a potential problem, I received nothing less than 100% commitment from an understanding and compassionate team of professionals. The outcome was extremely satisfactory and cannot praise highly enough the support you gave myself and my wife Ashley, we will recommend you without hesitation to any of our friends and associates seeking to purchase a used Range Rover.
Chris and Nicki Hughes, Somerset
Many thanks for the exceptional customer service we received from you and the team at Merv Hannam regarding our recent purchase of the pre-owned Audi Q7. We couldn’t be more pleased with it and its so great to finally be able to fit all 7 of us in one car! As you know this is the second vehicle we have purchased from you and we will definitely be back again. I > will also continue to recommend Merv Hannam to anyone looking for a top quality pre-owned car for a fair price.
With best wishes”
Steve and Stephane Thorne
Extreme Exhibitions Ltd
We wanted to express our thanks for an excellent A1 service provided by your team, Nick & Charlie. The experience of purchasing vehicles from you was 100% professional, stress free and nothing was to much trouble. Your team are a credit to your business, a factor that stood out over other specialists car garages was the friendly no pressure attitude delivered. We would not hesitate in recommending your services to friends and family, thank you.
Gary & Sarah Buckett, Poundbury
Dear Ashley, Thank you so much for the fantastic service we received from you when faced with the prospect of buying a new car. Once we had told you what we were looking for, you gave 100% commitment to finding us the perfect vehicle. In less than 2 hours you had found it! We were impressed with the dedication you demonstrated throughout the sale. The car was spotless when we collected it. It is our aim to keep it that way…. despite having three children and a dog!! I would not hesitate in recommending you to any of our friends looking for a high quality of service and vehicle. Thank you.
Mrs. Emma Lock, Shewsbury
Hi Ashley & Nick, I wanted to take the time to personally thank you for your help & assistance in the purchase of Miranda’s Range Rover Sport this week. Once again you both made the experience very smooth and easy. Turning the car around in such a short space of time was incredible and we are very happy & grateful.
The purchase of the Porsche 911 was also a fantastic experience with you sourcing me the perfect car while I was out of the country and during the Christmas holiday, Having dealt with you for over 7 years I was very confident that you would exceed my expectations & once again you came up trumps!! Not many people would buy a car whilst abroad but I knew that you would not offer me the car unless you were sure that I would be blown away!!! I was & still am, Just waiting for the sunshine now to totally take advantage of the convertible roof!!
Thanks again to you both & I will continue to recommend you to friends, family and colleagues.
Andrew & Miranda Evans, Whitecliff, Poole
I recently purchased a 325d M Sport Coupe and dealt with Nick. Nick was very fast at responding to all queries (much quicker than the other garages) he was polite, honest and genuine. He also went out his way on a couple of occasions to find ways for me to complete this deal as i did want the car very much.
I have dealt with 4 garages now in which i have purchased motors from and this is by far the best service i have receieved.
Thanks Nick and the team.
Antony Wilson, Bournemouth
Recently viewed and offered to purchase an XKR from Merv Hannam via the internet. Never before utilised the internet….initial concerns, well of course. Merv Hannam, i.e. Nick & Ashley were solid and trustworthy, selling a beautiful low mileage car that perfectly matched it’s description. The purchase could not have been easier, collection was a breeze. Nice… two weeks \ 800 miles later I remain a very satisfied customer.
Capt. Graham R Gonyou MNI
I have bought 2 cars from Ashley, the first an E46 M3 SMG which was a cracking car. Ashley was very active to keep me happy after a small fault meant that the car needed main dealer attention back in Falmouth where I live. Ashley sorted it all out with no pain and thats why I went back to him 2 years later and requested him to find me a 997 Carerra s. It was a tall order as I had a specific spec and colour and would not settle for anything but. After 2 weeks he found the car and I was very happy to travel for 3 hrs to view the car…it was exactly the car as he described and I had no reservation in purchasing the vehicle. 8 months on and stil very happy….I would recommend Hannams to anyone who needs a quality high performance car!
Alastair Heane, Falmouth
I cannot thank Ashley and his team higher enough for their professionalism and dedication. I gave Ashley exact details of the car I was after without any leeway and 24 hours later he not only found the car for me but I was driving it! It was beautifully presented and has been a joy ever since. Also such lovely people to converse with, nothing too much trouble. My father dealt with Merv (Ashley’s) father back in the day and I am pleased to say the continuity will remain.
Roz Renshaw, Bournemouth
“Thank you Ashley, for looking after me so well with the purchase of my lovely new M3 Cabriolet, you made the buying process so easy”
Mrs. Sarah Easton, Ascot, Berkshire
“Ashley, It’s been a week and a bit since I took delivery of the M3, and I honestly say that the car is everything that people and Auto Magazines have wrote about it. The power is absolutely awesome!! My 320cd M Sport was like a mistress (refined, conservative, but with good looks). The M3 is JUST A WHORE!!!!!!!
On a serious note, may I take this opportunity to thank you, and especially Sean who looked after me in your absence, and for the way Merv Hannam as a company handled the smooth transition of 320cd to M3.
Sean was so helpful, and answered all the questions that I threw at him. As you say in your testimony on the web site, all your cars are chosen for their condition and individuality, and I cannot endorses that statement enough. To many people it may just be another M3, but to guys in the know it stands out from the norm with CSL wheels that you put on her, the condition, and the individual specifications.
Since the short time I have owned the car, I have had no fewer than 6 people ask me where I got her from. To which I just point at the sticker in the back window.
Once again many thanks for all your help, and I would not hesitate to recommend your company to anyone that is looking for that car that is tastefully above the norm, and discretely stands out from the crowd”
Mr Andrew Wardell, Basildon, Essex
“Hi Ash, just a brief word on my daughters behalf, we tasked you to find a car for her and you went out of way to not only find the exact car but the exact colour, and then to actually go and get it! All this took 48 hours! Pretty good going in my book. Cheers.”
John Chalk and Family, Branksome, Poole
“I bought a car from you just before Christmas last year, and I just wanted to drop you an email to say thanks for all your help and efforts during the warrantee period. It’s an excellent car, the make and model of which I’ve wanted to own for many years. I’m really happy to say that it’s a great drive, and very well selected by yourselves. I’m really happy with its look/condition and history and really look forward to keeping it for many years to come.
When I had a minor issue with a part needing replacement , your services and support were excellent. It was so much easier for me to get the part replaced locally as I live over in Camberley, and it was great that you were happy for me to do this and cover the costs. It was also excellent that you were able to bring the car up to show me for a test drive when I bought it, a true reflection of your honesty and quality of service.
I would never hesitate in advising anyone I know looking for a car to approach yourselves first, indeed I know that I’ll be back to your forecourt looking for a car when I need to replace mine!
Many thanks again, and please feel free to forward my compliments on to anyone who asks to see your customer comments.”
Mr. Gavin Maple, Camberley
“Just a note to say what a pleasure it has been dealing with you and I am thrilled with the car. It may not have quite as many toys or be quite as quick as the XJR but it is beautifully built, handles and drives superbly and is very comfortable. It’s also a lot easier to manoevre around. The CD player works well too – thanks for organising that.
As this is my first BMW after several Jags and Saabs I can now see what all the fuss is about with these 3 Series BMWs!
Thanks again for all your help.”
Mr Richard Haynes, Penn Hill, Poole
I thought I should write to say thank you for your recent assistance in buying my BMW Convertible, from the minute I saw the car on your forecourt I just knew I had to buy it.
From the very start your service was excellent and every question I had was answered promptly and efficiently, of course as with any used car there are bound to be a few niggles however these were ironed out quickly with little hindrance to my daily routine. Some of these I must point out were purely cosmetic and it was just down to me being picky but never at any point did your professionalism waiver.
My wife and I love the car (especially as the weather has been so good) and I am sure that when our children are grown up another one will be bought or I will lose mine to my wife.
This is the second car that I have bought from Merv Hannam of Bournemouth and whereas some people may be skeptical about buying a used car I feel that Merv Hannam of Bournemouth and in particular yourself and Nick are doing your utmost to improve the image and reputation of used car dealers by selling premium quality cars with an exceptional service.
I have no hesitation in recommending you to my friends, family or indeed anyone looking to buy a new or used car I am sure they won’t be disappointed and keep up the good work.
Mr David Bowyer, Bearwood, Bournemouth
“It is rare nowadays to find a dealer as helpful as you have been during the problem I had with my Audi, one phone call and the car was collected, repaired and returned the same day, at no charge! I wish all businesses were run like Merv Hannam’s”
Mr. Simon Mountain, Wimborne